Terms & Conditions
Last Updated: October 8, 2026
Welcome to 2 Moms and a Craft Room! These Terms & Conditions outline the rules and guidelines for using our website and purchasing our handcrafted products. By visiting our website, placing an order, or using our services, you agree to these Terms & Conditions.
Please read them carefully before placing an order.
1. About Our Products
At 2 Moms and a Craft Room, we create handcrafted products with care and attention to detail. Because our products are handmade, slight variations in color, texture, placement, size, or appearance may occur.
These natural variations are part of what makes each handmade item unique and are not considered defects.
Product photographs are provided for illustration purposes. Actual colors may vary slightly depending on your device, screen settings, lighting, and materials available at the time your item is created.
2. Orders
By placing an order through our website, you agree that the information you provide is accurate and complete.
We reserve the right to refuse, cancel, or limit an order for any reason, including suspected fraudulent activity, incorrect pricing or product information, inventory issues, or an inability to fulfill the requested order.
An order is not considered final until payment has been successfully received and the order has been confirmed.
For custom or personalized products, customers are responsible for reviewing all information, including names, dates, spelling, colors, sizes, and other personalization details, before submitting their order.
Once production has begun, changes or cancellations may not be possible.
3. Custom & Personalized Orders
Custom and personalized products are created specifically for each customer.
Because these items are made according to individual specifications, custom and personalized orders may not be eligible for return or exchange unless the item arrives damaged, defective, or substantially different from what was ordered.
Customers are responsible for providing accurate personalization information. We are not responsible for errors resulting from incorrect information provided by the customer.
If we make an error that differs from the information submitted with your order, please contact us so we can work with you toward an appropriate resolution.
4. Pricing & Payment
All prices are listed in U.S. dollars unless otherwise stated.
We reserve the right to change product prices, promotions, or availability at any time. Price changes will not affect orders that have already been confirmed and paid for.
Payment must be received before an order enters production unless otherwise agreed upon in writing.
Accepted payment methods may include credit or debit cards, Venmo, and other payment methods made available through our website.
5. Processing Times
Because our products are handcrafted, orders typically require 5–7 business days to process before they are shipped.
Processing time refers to the time required to create and prepare your order. It does not include shipping or delivery time.
During holidays, special promotions, or periods of unusually high order volume, processing times may be longer. If an unexpected delay affects your order, we will communicate with you as soon as reasonably possible.
6. Shipping & Delivery
Customers are responsible for providing a complete and accurate shipping address.
Once an order has been shipped, delivery times are controlled by the shipping carrier and are outside of our control. We are not responsible for delays caused by weather, carrier disruptions, incorrect addresses, holidays, or other circumstances beyond our control.
If a package is returned to us because of an incorrect or incomplete address provided by the customer, additional shipping charges may apply before the package can be resent.
We recommend monitoring your tracking information and contacting the shipping carrier directly regarding delivery delays.
7. Lost, Stolen, or Delivered Packages
Once tracking information indicates that an order has been delivered to the address provided by the customer, 2 Moms and a Craft Room is not responsible for packages that are subsequently lost or stolen.
If your package shows as delivered but you cannot locate it, please first check with household members, neighbors, and your local delivery carrier.
We will do our best to assist you when possible, but replacement or refund decisions for delivered packages will be handled on a case-by-case basis.
8. Returns & Refunds
We want you to love your order!
Returns must be approved by 2 Moms and a Craft Room before an item is shipped back. Please contact us before returning any item and provide the requested information so we can review your return request.
Once a return has been approved, the item must be shipped back within 72 hours of return approval.
Items must be returned in their original condition unless the return is due to damage or an error on our part.
Custom and personalized products may not be eligible for return or exchange unless the item arrives damaged, defective, or substantially different from what was ordered.
Once we receive and approve an eligible return, refunds may take 7–10 business days to process. The time it takes for the refund to appear in your account may also depend on your bank or payment provider.
Customers are responsible for return shipping costs unless the item was received damaged, defective, or incorrect due to an error on our part.
Unauthorized returns may not be accepted.
9. Damaged or Incorrect Orders
We want you to love your order!
If your item arrives damaged, defective, or incorrect, please contact us within 72 hours of delivery.
Please include:
Your order number
A description of the issue
Clear photographs of the product
Photographs of the packaging, when applicable
We will review the issue and determine the appropriate resolution, which may include a replacement, repair, store credit, or refund.
10. Cancellations
Orders may be canceled within 24 hours of purchase, provided production has not begun.
Because handcrafted and personalized products may enter production quickly, cancellation requests received after the 24-hour cancellation period or after production has started may not be eligible for a refund.
Please contact us as soon as possible if you need to cancel an order.
11. Customer-Provided Materials & Designs
If you provide photographs, artwork, logos, text, or other materials for use in creating your order, you represent that you have the right to use those materials and authorize us to use them for the purpose of fulfilling your order.
2 Moms and a Craft Room is not responsible for copyright, trademark, or other intellectual-property issues arising from materials provided by customers.
We reserve the right to refuse an order if we believe the requested design or materials may violate another person's rights or applicable laws.
12. Intellectual Property
All original content appearing on this website, including but not limited to our business name, logos, photographs, product designs, graphics, written content, and other creative materials, belongs to 2 Moms and a Craft Room unless otherwise stated.
You may not copy, reproduce, modify, distribute, sell, or use our original content or designs for commercial purposes without our written permission.
Purchasing a product from us does not transfer ownership of the underlying design, artwork, or intellectual property.
13. Website Use
You agree to use our website only for lawful purposes.
You may not:
Attempt to interfere with the operation or security of the website
Use the website for fraudulent purposes
Copy or reproduce website content without permission
Attempt to gain unauthorized access to our systems
Use our website in a way that could harm our business or customers
We reserve the right to restrict or terminate access to our website if these terms are violated.
14. Product Materials, Allergies & Skin Reactions
We make every effort to source quality materials and, whenever possible, choose materials that are marketed as hypoallergenic or suitable for sensitive skin. However, we cannot guarantee that any product or material will be completely allergen-free or suitable for every individual.
Everyone's skin and sensitivities are different. 2 Moms and a Craft Room is not responsible for allergic reactions, skin irritation, sensitivity, infection, or other reactions that may occur from the use of our products.
Customers are responsible for reviewing product descriptions and material information before purchasing and determining whether a product is appropriate for their individual needs or sensitivities.
For earrings and other products that come into contact with the skin, we recommend cleaning and sanitizing the item appropriately before the first use and following any care instructions provided with the product.
If you have known allergies, sensitivities, or concerns about a particular material, please contact us before placing your order so we can provide the material information available to us.
If irritation or an adverse reaction occurs, discontinue use of the product immediately and seek appropriate medical advice when necessary.
15. Product Safety & Care
Customers are responsible for using products according to any care instructions or warnings provided with their order.
Because our products may contain small parts, decorative elements, or other materials that may present a safety concern, customers should use appropriate supervision and discretion, particularly around children and pets.
2 Moms and a Craft Room is not responsible for damage resulting from misuse, improper care, alterations, or use of a product contrary to provided instructions.
16. Website Information
We make reasonable efforts to ensure that product descriptions, photographs, pricing, availability, and other information on our website are accurate.
However, occasional errors or omissions may occur.
We reserve the right to correct errors, update information, and cancel orders affected by incorrect pricing or product information.
17. Third-Party Services & Links
Our website may contain links to third-party websites or use third-party services for payment processing, shipping, website functionality, or other purposes.
We are not responsible for the content, policies, security, or practices of third-party websites or services.
Your use of third-party services may be subject to those providers' own terms and policies.
18. Limitation of Liability
To the fullest extent permitted by applicable law, 2 Moms and a Craft Room shall not be liable for indirect, incidental, special, or consequential damages arising from the use of our website or products.
Our liability, where applicable, will be limited to the amount paid for the product or service giving rise to the claim.
Nothing in these Terms & Conditions is intended to limit any rights or protections that cannot legally be limited under applicable law.
19. Force Majeure
We are not responsible for delays or failures to fulfill an order caused by circumstances beyond our reasonable control, including natural disasters, severe weather, fires, power outages, labor disruptions, supply shortages, shipping disruptions, government actions, or other unforeseen circumstances.
20. Privacy
Your privacy is important to us.
Information submitted through our website may be collected and used to process orders, communicate with customers, provide customer service, improve our website, and operate our business.
Please review our Privacy Policy for additional information regarding how we collect, use, and protect personal information.
21. Changes to These Terms
We reserve the right to update or modify these Terms & Conditions at any time.
Any changes will become effective when posted on this page. Your continued use of our website or placement of an order after changes are posted constitutes acceptance of the updated Terms & Conditions.
22. Governing Law
These Terms & Conditions shall be governed by and interpreted in accordance with the laws of the State of Missouri, without regard to conflict-of-law principles.
Any disputes will be handled in accordance with applicable Missouri law.
23. Contact Us
If you have questions about these Terms & Conditions, an order, or one of our products, please contact us:
2 Moms and a Craft Room
Email: aubree.porter@2momsandacraftroom.com
Email: ashley.mcnabb@2momsandacraftroom.com
Website: https://www.2momsandacraftroom.com/
We appreciate your support of our small business and are grateful that you chose to shop with us!
Thank you for supporting your local mom-owned business!
Privacy Policy
Last Updated: October 8, 2026
At 2 Moms and a Craft Room, your privacy is important to us. This Privacy Policy explains how we may collect, use, protect, and share information when you visit our website, place an order, contact us, or otherwise interact with our business.
By using our website, you acknowledge the practices described in this Privacy Policy.
1. Information We May Collect
Depending on how you interact with our website and business, we may collect information such as:
Information You Provide
When you place an order, contact us, request customer service, or otherwise provide information to us, we may collect:
Your name
Billing and shipping address
Email address
Telephone number
Order information
Product preferences
Customization or personalization information
Information you provide when contacting us
Photographs, artwork, or other materials you voluntarily provide for custom orders
We only request information that is reasonably necessary to operate our business, process your order, communicate with you, or provide customer service.
Payment Information
Payments may be processed through third-party payment providers.
When you make a purchase, payment information may be provided directly to the applicable payment processor. We may receive information such as confirmation of payment, transaction details, or limited payment information necessary to process and document your order.
We do not intend to store complete credit or debit card numbers on our own systems.
2. Information Collected Automatically
When you visit our website, certain information may be collected automatically by our website, hosting provider, analytics services, or other third-party technologies.
This information may include:
IP address
Browser type
Device type
Operating system
Pages visited
Date and time of visits
Referring website
General website usage information
This information may be used to help us understand how visitors use our website, improve website functionality, maintain security, and improve our products and services.
3. Cookies & Similar Technologies
Our website may use cookies and similar technologies.
Cookies are small data files that may be stored on your device when you visit a website. They may be used for purposes such as:
Remembering website preferences
Supporting website functionality
Understanding website traffic
Improving the customer experience
Website security
Analytics or marketing, where applicable
You may be able to control or disable cookies through your browser settings. Disabling certain cookies may affect the functionality of portions of our website.
4. How We Use Your Information
We may use information we collect to:
Process and fulfill orders
Create and personalize products
Communicate with you about your order
Respond to questions and customer service requests
Process returns, refunds, or exchanges
Send order confirmations and other necessary communications
Improve our website and customer experience
Prevent fraud or unauthorized activity
Maintain website security
Understand website usage and business performance
Communicate promotions, products, or updates when permitted and appropriate
Comply with applicable legal obligations
We do not collect personal information simply because it is available. We seek to collect information that is reasonably necessary for legitimate business purposes.
5. How We Share Information
We may share information with trusted third parties when necessary to operate our business and provide services to you.
These parties may include:
Payment processors
Shipping and delivery providers
Website hosting providers
Website technology providers
Analytics providers
Email or communication service providers
Other service providers who assist us with operating our business
These providers may have access to information only as reasonably necessary to perform services on our behalf.
We may also disclose information when we believe disclosure is necessary to comply with applicable law, legal process, court orders, or to protect our rights, property, customers, or business.
We do not sell your personal information to third parties.
6. Customer Communications
If you provide us with your email address or telephone number, we may use it to communicate with you regarding your orders, questions, customer service requests, or other business-related matters.
If you voluntarily sign up to receive promotional emails or other marketing communications, you may unsubscribe from those communications at any time by following the unsubscribe instructions provided in the communication.
You may still receive necessary transactional communications related to orders or services even if you opt out of promotional communications.
7. Custom Orders & Customer-Provided Content
If you provide photographs, artwork, names, designs, logos, or other materials for a custom order, we may use those materials solely as reasonably necessary to create and fulfill your order.
You are responsible for ensuring that you have the necessary rights or permission to provide materials that belong to someone else.
Please do not provide sensitive personal information that is not necessary to fulfill your order.
8. Children's Privacy
Our website is not intended to knowingly collect personal information directly from children under the age of 13.
We do not knowingly request or collect personal information from children under 13 without appropriate parental involvement or consent where required by law.
If you believe that a child has provided personal information to us through our website, please contact us so that we can review the situation and take appropriate action.
9. Third-Party Websites and Services
Our website may contain links to third-party websites, social media platforms, payment providers, shipping services, or other services that we do not control.
If you click on a third-party link, you will be subject to that third party's privacy policy and terms.
We encourage you to review the privacy practices of any third-party website or service you use.
10. Data Security
We take reasonable steps to protect personal information in our possession from unauthorized access, use, alteration, or disclosure.
However, no website, electronic transmission, or method of storing information can be guaranteed to be completely secure.
We encourage customers to take appropriate precautions when providing information online and to avoid sending unnecessary sensitive information through email or website forms.
11. How Long We Keep Information
We retain personal information only for as long as reasonably necessary for legitimate business purposes, including processing orders, maintaining business records, resolving disputes, complying with legal obligations, and protecting our business.
When information is no longer reasonably necessary, we may securely delete or dispose of it.
12. Your Privacy Choices
Depending on the information we have collected and applicable law, you may contact us to ask about the personal information we maintain about you or to request that we correct inaccurate information.
You may also unsubscribe from promotional communications by following the instructions provided in those communications.
Some information may need to be retained when required for legitimate business, legal, accounting, or security purposes.
13. Do Not Track Signals
Some web browsers offer a "Do Not Track" setting. Because there is currently no universally accepted standard for responding to these signals, our website may not respond to all Do Not Track requests.
14. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes to our business, website, services, or applicable requirements.
When we make changes, we will update the Last Updated date at the top of this policy.
We encourage you to review this Privacy Policy periodically.
15. Contact Us
If you have questions about this Privacy Policy or how we handle your information, please contact us:
2 Moms and a Craft Room
Email: aubree.porter@2momsandacraftroom.com
Email: ashley.mcnabb@2momsandacraftroom.com
Website: https://www.2momsandacraftroom.com/
We appreciate your trust and are committed to treating your information responsibly while providing you with the handmade products and customer service you expect from us.
Thank you for supporting our small business! 💕
Returns & Refunds Policy
Last Updated: October 8, 2026
At 2 Moms and a Craft Room, we want you to love every handcrafted item you receive from us. Because our products are made with care and, in many cases, customized specifically for you, we have established the following Returns & Refunds Policy.
Please review this policy before placing your order.
1. Return Eligibility
Returns must be approved by 2 Moms and a Craft Room before an item is shipped back.
If you would like to request a return, please contact us using one of the email addresses below. Include your order number, the reason for the return, and any photographs or other information we request.
Once your return request has been reviewed and approved, we will provide instructions for returning the item.
Do not ship an item back without receiving return approval from us first.
2. Return Timeframe
Once a return has been approved, the item must be shipped back within 72 hours of return approval.
Returns shipped after this timeframe may not be accepted.
Customers are responsible for obtaining proof of shipment and are encouraged to use a shipping method that provides tracking.
3. Condition of Returned Items
Unless the return is due to damage, a defect, or an error on our part, returned items must be:
In their original condition
Unused and unworn, when applicable
Free from damage caused by the customer
Returned with any applicable original packaging or included items
Items that have been altered, damaged, used improperly, or returned without prior approval may not be eligible for a refund.
4. Custom & Personalized Products
Because custom and personalized products are created specifically for each customer, custom and personalized orders are generally not eligible for return or exchange.
A custom or personalized item may be eligible for a resolution if:
The item arrives damaged
The item is defective
The item is substantially different from what was ordered
We made an error in the personalization or design compared with the information submitted with your order
Customers are responsible for carefully reviewing names, spelling, dates, colors, sizes, and other information provided for personalized orders before submitting an order.
We are not responsible for errors resulting from incorrect information provided by the customer.
5. Damaged or Incorrect Items
If your order arrives damaged, defective, or incorrect, please contact us within 72 hours of delivery.
Please provide:
Your order number
A description of the issue
Clear photographs of the item
Photographs of the packaging, if applicable
We will review the situation and work with you to determine an appropriate resolution.
Depending on the circumstances, a resolution may include a replacement, repair, store credit, or refund.
6. Refunds
Once an approved return has been received and inspected, we will determine whether it qualifies for a refund.
Approved refunds may take 7–10 business days to process.
After we process your refund, the time it takes for the funds to appear in your account may depend on your bank or payment provider.
Refunds will generally be issued to the original payment method used for the purchase.
7. Return Shipping
Customers are responsible for return shipping costs unless the return is the result of an error on our part or the item arrived damaged or defective.
Original shipping charges are generally non-refundable unless otherwise required by applicable law or the return is due to an error on our part.
8. Order Cancellations
Orders may be canceled within 24 hours of purchase, provided production has not begun.
Because handcrafted and personalized orders may enter production quickly, cancellation requests received after the 24-hour period or after production has started may not be eligible for a refund.
If you need to cancel an order, please contact us as soon as possible.
9. Exchanges
Because many of our products are handmade or personalized, exchanges may not always be available.
If you receive a damaged, defective, or incorrect item, please contact us so we can determine the best resolution.
10. Unauthorized Returns
Items shipped back without prior return approval may not be accepted or processed.
Please contact us before sending any item back.
11. Contact Us
For questions regarding returns, refunds, exchanges, or damaged orders, please contact us:
2 Moms and a Craft Room
Email: aubree.porter@2momsandacraftroom.com
Email: ashley.mcnabb@2momsandacraftroom.com
Website: https://www.2momsandacraftroom.com/
We appreciate your understanding and your support of our small handmade business!
Thank you for supporting handmade! 💕